• Can i change or cancel my order after it has been placed?

Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. Depending on the item’s return policy, we are happy to accept the item(s) you have ordered once they have been received. 

Products on Briellecloset are available in very limited quantities for only a short period of time. As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted.

  • I can only order one product at a time – is it coming in multiple shipments when i order more than one product? 

Due to the limitation of the shipping service, we have to ship each package individually so each package has to pay for shipping separately.

We’ll send your orders within 3 business days and give you tracking numbers. 

  • Do you ship to international locations outside of the US?

We do not offer international shipping for now ! We will keep customers posted when there are any new updates.

  • My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

  • What is the status of my order?

You will receive an order confirmation via email after your order is placed. You will then receive an email with the tracking number once the order ships. If items are shipped separately, you will receive an email with a tracking number for each shipment. Tracking numbers can also be found by logging into your account or checking our Order Status page. From there you can click the tracking number for progress of your shipment. Please note tracking numbers may take one business day to update with the shipping partner.

  • Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

  • Need To Change Something On My Order, How Can I Do That ?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel is processed and sent to the post office, we will be unable to make any changes.

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  • What kinds of payments are accepted?

Please review our Billing Term And Condition for more information. 

  • How will I know that my order is placed successfully?

Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.

  • What is your satisfaction guarantee?

All of our products are absolutely guaranteed. Every time. Any reason. Or we’ll make it right.

We stand by everything we sell. So if you’re not satisfied with your order for any reason, neither are we. We’ll make it right – please contact us via our official email: [email protected] for better assistance. Simple as that.